Application Service Provider (Retail ISP)
Application Service Provider (Retail ISP)
Contact Email: damascene.uwizeyemungu@rura.rw, Contact Phone: 0788470563
1
Required documents for your application
First time application:
- Application Letter
- Certificate of Registration of the company
- A detailed Business Plan
- Information on technical description of the services to be provided;
- Company profile
- The geographical area of activity;
- ID or passport of the legal representative of the company;
- Information on the shareholding structure;
- A detailed Business Plan
- Value Proposition
- Indication of resources that may be required from RURA;
- Technical Specifications, System architecture including details of its features;
- Performance bond equals to ten thousand United State Dollar (USD10,000) where applicable, submitted not later than one-month prior the collection of the license;
- A detailed document describing operational and maintenance modalities of all IT systems. In addition to provide:
- Location of infrastructure or facilities
- outsourced operations or systems and details of those involved;
- information on specific levels of access and maintenance;
- A detailed document describing the availability of backup facilities, contingency plans like disaster recovery plans for facilities and incident management plan;
- documentation that demonstrates that the applicant has the technical experience and capability to manage the system;documentation that demonstrates that the applicant has the technical experience and capability to manage the system;
- Quality of Service metrics of the application, such as availability, Mean Time To Repair (MTTR), system up time, including its terms and conditions and customer contract template with the clients;
- A description of internal control mechanisms, including, IT infrastructure, policies and procedures, which the applicant has established to comply with the existing Laws and Regulations;
- Availability of emergency services;
- Agreement between Telecoms, Banks, Digital Financial Services, and ATM services providers if any.
- Letter of partnership with whole sale if applicable.
- The geographical area of activity;
- Information on technical description of the services to be provided;
Renewal:
- Application Letter
- Certificate of Registration of the company
- A detailed Business Plan
- Information on technical description of the services to be provided;
- Company profile
- The geographical area of activity;
- ID or passport of the legal representative of the company;
- Information on the shareholding structure;
- A detailed Business Plan
- Value Proposition
- Indication of resources that may be required from RURA;
- Technical Specifications, System architecture including details of its features;
- Performance bond equals to ten thousand United State Dollar (USD10,000) where applicable, submitted not later than one-month prior the collection of the license;
- A detailed document describing operational and maintenance modalities of all IT systems. In addition to provide:
- Location of infrastructure or facilities
- outsourced operations or systems and details of those involved;
- information on specific levels of access and maintenance;
- A detailed document describing the availability of backup facilities, contingency plans like disaster recovery plans for facilities and incident management plan;
- documentation that demonstrates that the applicant has the technical experience and capability to manage the system;documentation that demonstrates that the applicant has the technical experience and capability to manage the system;
- Quality of Service metrics of the application, such as availability, Mean Time To Repair (MTTR), system up time, including its terms and conditions and customer contract template with the clients;
- A description of internal control mechanisms, including, IT infrastructure, policies and procedures, which the applicant has established to comply with the existing Laws and Regulations;
- Availability of emergency services;
- Agreement between Telecoms, Banks, Digital Financial Services, and ATM services providers if any.
- Letter of partnership with whole sale if applicable.
- The geographical area of activity;
- Information on technical description of the services to be provided;
2
Payable fee for the license
First time application:
-
Application Fee: 500 USD
-
Initial Fee: Free
-
License Fee: 5,000 USD
Renewal:
-
Application Fee: Free
-
Initial Fee: Free
-
License Fee: 5,000 USD
3
License Validity
5
Years
4
Processing time
30
Within 30 days
Terms and Conditions
